Lucyfish Posted January 1, 2016 Share Posted January 1, 2016 So people wanted to know what my issue with Movie Studio 13 was. Here's the basic summary. I can open the program just fine, everything looks to be in working order. But as soon as I import any form of media, place it in the editing tray, and try to hit "Play," the entire program freezes up and I get a window that says "Program has stopped responding." I've run the program in administrator mode, compatibility mode, and resent all the preferences and still it crashes when I hit "Play." I have no fucking clue what to do because there is no error code. Quote Link to comment Share on other sites More sharing options...
AshleyAshes Posted January 1, 2016 Share Posted January 1, 2016 What KIND of media? Have you tried other formats of files? Maybe it's a compatibility issue with with you're ingesting, maybe conversion to an intermediate format would solve the issue. Quote Link to comment Share on other sites More sharing options...
Lucyfish Posted January 1, 2016 Author Share Posted January 1, 2016 Just now, AshleyAshes said: What KIND of media? Have you tried other formats of files? Maybe it's a compatibility issue with with you're ingesting, maybe conversion to an intermediate format would solve the issue. It's just an MP4. If the program can't play an MP4 it can't even rightfully be called a video editing program. Quote Link to comment Share on other sites More sharing options...
AshleyAshes Posted January 1, 2016 Share Posted January 1, 2016 Just now, Lucyfish said: It's just an MP4. If the program can't play an MP4 it can't even rightfully be called a video editing program. MP4 is actually just a container format, mainly for, obviously, MPEG-4 video, but it can hold different KINDS of MPEG video and a range of audio formats, there could be a compatibility issue there. What's the source of the media? Camera? Capture device? 'Other Places'? Quote Link to comment Share on other sites More sharing options...
fennecbyte Posted January 1, 2016 Share Posted January 1, 2016 Have you tried looking at the event log to see if it has an error code there? There's an explanation on how to do that here. Quote Link to comment Share on other sites More sharing options...
Lucyfish Posted January 1, 2016 Author Share Posted January 1, 2016 Just now, AshleyAshes said: MP4 is actually just a container format, mainly for, obviously, MPEG-4 video, but it can hold different KINDS of MPEG video and a range of audio formats, there could be a compatibility issue there. What's the source of the media? Camera? Capture device? 'Other Places'? It's from an NVENC capture device. 5 minutes ago, george99g said: Have you tried looking at the event log to see if it has an error code there? There's an explanation on how to do that here. I'm on W10 so unfortunately that how-to doesn't work for me. Quote Link to comment Share on other sites More sharing options...
AshleyAshes Posted January 1, 2016 Share Posted January 1, 2016 My first suggestion would be to try a different media file, let's see if it's compatibility with the file out of that program or all media. I would NOT suggest you use a pirated download, MKV containers have really poor, if ANY support in media editors. But do you have a phone? Shoot a video of like, your ceiling for 30 seconds, and see how that file works, then report your results? Quote Link to comment Share on other sites More sharing options...
fennecbyte Posted January 1, 2016 Share Posted January 1, 2016 6 minutes ago, Lucyfish said: I'm on W10 so unfortunately that how-to doesn't work for me. You should be able to open it in Windows 10 by pressing Windows+R to open the Run dialog, then entering eventvwr. Quote Link to comment Share on other sites More sharing options...
Lucyfish Posted January 1, 2016 Author Share Posted January 1, 2016 Just now, george99g said: You should be able to open it in Windows 10 by pressing Windows+R to open the Run dialog, then entering eventvwr. It's a completely different event viewer. Doesn't have the same tabs or anything. 1 minute ago, AshleyAshes said: My first suggestion would be to try a different media file, let's see if it's compatibility with the file out of that program or all media. I would NOT suggest you use a pirated download, MKV containers have really poor, if ANY support in media editors. But do you have a phone? Shoot a video of like, your ceiling for 30 seconds, and see how that file works, then report your results? It doesn't work for .WAV files either. Literally no media wants to play. Quote Link to comment Share on other sites More sharing options...
fennecbyte Posted January 1, 2016 Share Posted January 1, 2016 2 minutes ago, Lucyfish said: It's a completely different event viewer. Doesn't have the same tabs or anything. It should look something like this: If it doesn't, I have no idea what kind of operating system you're running there. Quote Link to comment Share on other sites More sharing options...
AshleyAshes Posted January 1, 2016 Share Posted January 1, 2016 https://steamcommunity.com/sharedfiles/filedetails/?id=465320960 A bit of a whim, maybe maybe it's all this hardware accelerated playback this thing is talking about? Also, neat, you can get the program on Steam Quote Link to comment Share on other sites More sharing options...
Lucyfish Posted January 1, 2016 Author Share Posted January 1, 2016 Okay, here's the event log. Quote The program MovieStudioPlatinum130.exe version 13.0.0.955 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 2054 Start Time: 01d1442836625f74 Termination Time: 46 Application Path: C:\Program Files\Sony\Movie Studio Platinum 13.0\MovieStudioPlatinum130.exe Report Id: b1fa7890-b01b-11e5-82ab-fcaa1488912b Faulting package full name: Faulting package-relative application ID: 4 minutes ago, AshleyAshes said: https://steamcommunity.com/sharedfiles/filedetails/?id=465320960 A bit of a whim, maybe maybe it's all this hardware accelerated playback this thing is talking about? Also, neat, you can get the program on Steam Already have GPU acceleration turned off. :c Quote Link to comment Share on other sites More sharing options...
fennecbyte Posted January 1, 2016 Share Posted January 1, 2016 10 minutes ago, Lucyfish said: Okay, here's the event log. Are there any other errors that contain more information than that? The one you gave doesn't really say why it crashed. Quote Link to comment Share on other sites More sharing options...
Lucyfish Posted January 1, 2016 Author Share Posted January 1, 2016 1 minute ago, george99g said: Are there any other errors that contain more information than that? The one you gave doesn't really say why it crashed. Nope, that's all there is. Quote Link to comment Share on other sites More sharing options...
fennecbyte Posted January 1, 2016 Share Posted January 1, 2016 Could you try running it from the command prompt and then crashing it to see if it outputs anything? Quote Link to comment Share on other sites More sharing options...
Lucyfish Posted January 1, 2016 Author Share Posted January 1, 2016 2 minutes ago, george99g said: Could you try running it from the command prompt and then crashing it to see if it outputs anything? Give a small tutorial on how to do so for my tiny dumb fish brain? Quote Link to comment Share on other sites More sharing options...
fennecbyte Posted January 1, 2016 Share Posted January 1, 2016 Just now, Lucyfish said: Give a small tutorial on how to do so for my tiny dumb fish brain? Press Win+R, type in cmd.exe, type in cd "C:\Program Files\Sony\Movie Studio Platinum 13.0\" into the command prompt, then type in MovieStudioPlatinum130.exe It should start the program and show any output in the command prompt. Quote Link to comment Share on other sites More sharing options...
Lucyfish Posted January 1, 2016 Author Share Posted January 1, 2016 (edited) 4 minutes ago, george99g said: Press Win+R, type in cmd.exe, type in cd "C:\Program Files\Sony\Movie Studio Platinum 13.0\" into the command prompt, then type in MovieStudioPlatinum130.exe It should start the program and show any output in the command prompt. Giving me an error saying "C:\Program is not recognized as an internal or external command" NVM I'm dumb, hold please. Edited January 1, 2016 by Lucyfish Quote Link to comment Share on other sites More sharing options...
fennecbyte Posted January 1, 2016 Share Posted January 1, 2016 The command you should type in should be <cd "C:\Program Files\Sony\Movie Studio Platinum 13.0\">, without the < and >. The quotes are there because the directory contains a space and cd is the command to change the directory. Missing those will end in an error. Quote Link to comment Share on other sites More sharing options...
Lucyfish Posted January 1, 2016 Author Share Posted January 1, 2016 Okay, I did what you asked, command prompt didn't show anything. Quote Link to comment Share on other sites More sharing options...
fennecbyte Posted January 1, 2016 Share Posted January 1, 2016 Was hoping it would give a return code or at least show something before it crashes. I'm out of ideas. Quote Link to comment Share on other sites More sharing options...
Lucyfish Posted January 7, 2016 Author Share Posted January 7, 2016 Welp, Sony's tech support didn't help a single bit and they refuse to refund. Quote Link to comment Share on other sites More sharing options...
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